Network about cars, the market don’t lose sincerity (livelihood? Voice) – Shanxi Channel – people.com.cn network about cars, the market don’t lose sincerity (livelihood? Voice) – Shanxi Channel – people.com.cn
source: people update time: 2016-09-30 23:06:13 categories: City Keywords: passengers, about cars, drivers, travel, vehicles, platforms, excellent step, service, ignore, refund
– once the business platform abandoned the sincere treatment of consumers humble attitude, condescending disregard of consumer demand, took out a pair of "the rich will be able to settle all the superiority, people will gradually; while the current day comfortable, but in the long run," money "is
not long ago, "China discovered many yuho" ghost train "the news media is maxed: passengers using yuho about car software, these vehicles quickly grab a single, automatic opening stroke does not contact the passengers, less than a minute before the end of the trip, then direct debit. Perhaps in order to escape punishment, someone’s vehicle driver deliberately put the head features black, at first glance like ghosts. The vehicle driver strange, scary, so the media called "ghost car".
I have had a similar experience: excellent step after the arrival of the vehicle, the driver claimed to be unable to see the destination on the phone, requiring passengers to add operations. According to what he said just entered a word, received a passenger has canceled travel tips. This single step did not move, but confidently draw away 20 yuan fee schedule.
obviously, I also in the ghostly black technology was poison. Although pofeizhouzhe finally get a refund, but this time, the cost of traffic during waste, and anger chagrin, reasoning to whom?!
in "ghost car" problem, yuho responsible person told the media that "the case is caused by the driver brushes, passengers encounter similar problems, according to the prompts on the platform to complete the refund". Although the answer quite satisfactory, but passengers may not buy it: this thing, light the refund is finished?
under the original capital market, why not lean anti blocking black technology? Why do not you have a sincere apology for the loss of the passengers? This "money trouble, the crap" attitude is not impersonal?
aside ghost car such a special case, the passengers on the merits of other services also have a lot of Tucao:
for example, there is no artificial customer service phone and voice mail, mobile phone APP only fixed options for feedback. Feel passengers: they are too lazy to listen to any sound format views outside, the consumers are as cold, only the economic property without the object of emotional experience, not willing to buy and sell outside the relationship, more communication.
again, and asked the passengers to step the use of Alipay payment, "security withholding" function must be bound, passengers have not confirmed the remaining amount, and the driver of the dispute case, it can also direct debit. Is this not >